Public Auction
Frequently Asked Questions

Live Public Auction - Frequently Asked Questions

We're sure you probably have several questions about how our Public Auctions work here at jamesmccusker.com. Our goal is to inform and educate all our customers. No question is too small or incidental. If we can help, we will help. As you read through this FAQ area, you will see "hypertext links". Hypertext links are those words that are underlined and in a different color from the rest of the text. By clicking these links, you can learn even more. To return to the original text you were reading, simply click the "Back to the top" button on your browser to continue. If, however, you can't find the answer to your questions here, we are easily accessible via E-mail at mail@jamesmccuker.com or by phone 800-852- 0076 or by fax 508-822-1230.
Registration
     This is my first visit; what do I do first?
     Do I have to register to bid?
     Do I have any obligation once I register?
     Do you respect the privacy of my information?
Your Information
     What do I do if I forget my password?
     Can I change my password? How do I update my personal info?
Navigate the Public Auction at jamesmccusker.com
     How can I locate specific items?
     How do I bid at Public Auction at James T. McCusker, Inc?
     What is a Bid Cart?
Bidding Prior to Floor Auction
     How do I bid?
     What is an opening bid, proxy bidding, and how does bidding work?
     What are the bidding increments?
     Can I add a percent (%) advance when I increase my bid?
     Can I increase my bid on an existing lot?
     Can I delete my bid?
     Will you send me an E-mail if I'm outbid?
     What happens if I increase my already high bid?
     Who do I contact if I have a question regarding an item?
     When can I check the opening bid status?
     What is “Live and Interactive” mode and how does it work?
     My Bid Cart does not show the current status of my bids - when will it?
     When does the online portion of the auction actually end?
Live Bidding During the Floor Auction at StampAuctionNetwork (SAN)
     Who is StampAuctionNetwork (SAN)?
     Is James T. McCusker, Inc. affiialted with Stamp Auction Network (SAN)?
     I do not want to bid during the Live Auction thru SAN where should I bid?
     Why should I place bids with you prior to the auction rather than SAN?
     Do I have to place my bids at SAN in order to place bids in your auctions?
     I will not be placing bids during the Live floor auction do I need to register with SAN?
     Can I also bid at Stamp Auction Network (SAN)?
     I have not registered with James T. McCusker, Inc. but I am a registered at SAN what should I do?
     I want to place my bids online as well as possibly particiapte during the Live floor auction should I bid with you or SAN?
     Once I register with SAN how will I know I am approved to bid Live?
     Where and when can I see opening bids?
After the Auction
     How can I find out what a lot sold for?
     What do I do if I win something?

Registration
Q: This is my first visit; what do I do first?

A: All visitors are welcome to browse our public auction at jamesmccusker.com. However, if you would like to bid and participate live, you will need to register. It is Fast and Easy! You only need to do this once and maintain your information as it changes. To become a Registered User, click here. Once completed, you will be able to start bidding.

Back to the top


Q: Do I have to register to bid?

A: Yes. By registering, you are providing certain contact information will be required of you in order for jamesmccusker.com to communicate with you regarding pertinent issues.

Back to the top


Q: Do I have any obligation once I register?

A: No. Enjoy the site and bid on items that interest you. Be sure to check out our community guidelines by clicking here.

Back to the top


Q: Do you respect the privacy of my information?

A: Your privacy is of the utmost importance to Jamesmccusker.com. To review our Privacy Policy, click here.

Back to the top


Your Information
Q: What do I do if I forget my password?

A: This happens to all of us. Let us help you retrieve your password by clicking here - jamesmccusker.com will send you an email almost instantly!

Back to the top


Q: Can I change my password? How do I update my personal info?

A: You can change your personal information including your password by clicking here. If you move or have a seasonal address, we suggest you change your information as you move.

Back to the top


Navigate the Public Auction at jamesmccusker.com
Q: How can I locate specific items?

A: Our search feature is truly state of the art. You can search by key word(s), lot number or by any of the handy indexes we provide. To start your search, click here now.

Back to the top


Q: How do I bid at Public Auction at James T. McCusker, Inc?

A: There are several ways to bid with us. You can review lots online at our web site and place bids through our secure server. You can mail or fax your bids to us on the bid sheet provided in the catalog. You can use your agent or phone in your bids. You can bid LIVE during the floor auction at StampAuctionNetwork (SAN).

Back to the top


Q: What is a Bid Cart?

A: A Bid Cart is similar to a shopping cart in that it stores or holds lots that you are interested in bidding on. Our bid cart system actually serves two purposes. The first is to hold lots you are placing bids on prior to submission and the other is a place to hold the lots you have bid on. Once your bids have been submitted, you can check your bid cart at any time to see the status of your bids. You can even increase a bid on any lot within your bid cart.

Back to the top


Bidding Prior to Floor Auction
Q: How do I bid?

A: As you locate lots that interests you, enter the maximum amount you wish to bid and click the "submit" button to add that item to your Bid Cart. Bid on as many lots as you like, then click "Submit Bids - Check Out". This will allow you a final review of all your bids before you finalize them. Here you will have the opportunity to change a bid or remove a bid or continue viewing other lots if you wish. Once you are satisfied with the items in your Bid Cart, click the "Submit Bids / Check Out" button. Next you will see a summary page just prior to final submission; here you have an opportunity to authorize us to increase your bids by a percentage, break tie bids and leave us any special instructions, such as Limit Bids. Now click "Continue with Checkout" and print a copy of your finalized bid sheet. We will send you a system generated E-mail within minutes confirming your bids were sent and then a follow up E-mail confirming your bids have been received.

Back to the top


Q: What is an opening bid, proxy bidding, and how does bidding work?

A: Let's assume you find something that you want to bid on, and you are willing to bid up to $30.00 for it, but the current/opening bid price is only $10.00. Because lots are sold at one increment above the next acceptable high bid, you could constantly check your bid day by day and go back and forth outbidding new bidders as they slowly increase your previous high bid by $1.00 increments until you get to your desired maximum bid of $30.00. Proxy bidding takes the work out of it for you and here is how it works:

1.Determine the maximum amount you are willing to pay and enter it.

2.Our system will incrementally increase your bid as required up to your maximum bid amount. Your maximum bid is confidential; no other bidders are aware how high you are willing to bid. By bidding this way, you do not need to constantly check your bid unless you want to. You will either win the lot at or below your bid, or someone else willing to bid more will win the lot.

3. An example of how proxy bidding works is as follows: Let's say there are three bids of $10, $15 and $30, we would use $15 (the 2nd highest) and add one increment to it ($1 at this level) and establish a current/opening bid of $16. Only the high bidder of $30 knows how much "room" he/she has before they run the risk of being outbid.

Back to the top


Q: What are the bidding increments?

A:
Bidding Increments
Up to $30by $1
$30 to $70by $2
$70 to $150by $5
$150 to $300by $10
$300 to $750by $25
$750 to $3,000by $50
$3,000 to $5,000by $100
$5,000 to $10,000by $250
$10,000 and upby $500
(or at auctioneer's discretion)
Please note: Bids received out of increment will be REDUCED to the next acceptable increment.

Back to the top


Q: Can I add a percent (%) advance when I increase my bid?

A: Unlike the initial bidding process where you have the option to increase your bid by a percentage, you can not increase your bid and add a percentage inside the Bid Cart. Instead just submit your MAXIMUM proxy bid.

Back to the top


Q: Can I increase my bid on an existing lot?

A: Yes. At anytime you can increase your bid. You do this by clicking the link Review Bids Already Placed. Here you will see the status of all your bids. Simply enter the amount of your bid in the "Your Maximum Bid: $" field and click the "Increase my bid!" button and your screen will refresh itself revealing the new status of your bid. This is helpful if you may not be able to raise your bid at a later date.

Back to the top


Q: Can I delete my bid?

A: This is only acceptable under very special circumstances; please contact us at 800-852-0076. If you bid on an item, you are obligated to complete the transaction. Placing a bid is considered a legal, binding contract. Please familiarize yourself with our Community Guidelines by clicking here.

Back to the top


Q: Will you send me an E-mail if I'm outbid?

A: Yes. We will send outbid notices if you are outbid on any lot. Please remember that E-mail can travel slowly, and that any outbid notices sent to you near the close of the auction may not get to you in time.

Back to the top


Q: What happens if I increase my already high bid?

A: If you are the current high bidder and wish to increase that bid even more, you can do it without bidding against yourself. Because we use proxy bidding, you can increase your high bid as high as you wish.

Back to the top


Q: Who do I contact if I have a question regarding an item?

A: We have a "Questions?" link on every lot. Click this link to send us an E-mail or call us toll-free 800-852- 0076 if you prefer.

Back to the top


Q: When can I check the opening bid status?

A: One week prior to the closing date of the auction we will post opening bids at our web site only. They will NOT be at SAN. This will also kick-off our “live and Interactive” mode.

Back to the top


Q: What is “Live and Interactive” mode and how does it work?

A: It is essentially the auction before the auction. One week prior to the close of the auction we will send you an email notifying you we are “live and Interactive”. Our Live and Interactive mode is unique to our hobby. As bids are placed they are immediately updated so you know where you stand prior to the Live floor bidding (think of an eBay style auction). To learn more about our “live and Interactive” mode please click here.

Back to the top


Q: My Bid Cart does not show the current status of my bids - when will it?

A: Your Bid Cart will show current/opening bid status one week prior to the close of the auction. We will send all bidders an E-mail on this day alerting them that their Bid Cart is now active and will reflect current/opening bid status.

Back to the top


Q: When does the online portion of the auction actually end?

A: Online bidding will end 15 minutes prior to the beginning of the floor auction. Please feel free to call with any questions at 800 852 0076.

Back to the top


Live Bidding During the Floor Auction at StampAuctionNetwork (SAN)
Q: Who is StampAuctionNetwork (SAN)?

A: SAN is an indepent company we hire to bring you our auctions LIVE over your computer during the actual floor auction.

Back to the top


Q: Is James T. McCusker, Inc. affiialted with Stamp Auction Network (SAN)?

A: No. We utiluze the LIVE bidder module created by the folks at SAN to bring you our floor auction LIVE enabling you to follow the auction as it happens by listening to the auctioneer, seeing the lots image and placing bids Live during the actual floor auction all from the comfort of your computer.

Back to the top


Q: I do not want to bid during the Live Auction thru SAN where should I bid?

A: You should place your bids directly with us at www.jamesmccusker.com

Back to the top


Q: Why should I place bids with you prior to the auction rather than SAN?

A: Because SAN lacks many of the custom features we have at www.jamesmccusker.com including: email outbid notices if you are outbid (prior to the floor auction) with a link directly back your online bids management page where you can increase your bids at anytime; a robust search engine to help you find what you are looking for in our auction; large, even supersized images for ALL lots as well as images for lots with multiple items; the hobbies most powerful “live and Interactive” feature and so much more including our powerful mywantlist feature!

Back to the top


Q: Do I have to place my bids at SAN in order to place bids in your auctions?

A: NO.

Back to the top


Q: I will not be placing bids during the Live floor auction do I need to register with SAN?

A: No. You can still watch the auction live even though you have not registered but you will not be able to bid or increase your bids already placed. Remember, SAN is only required for those who want to bid Live during the actual floor auction. If you are not going to bid live you need not register there.

Back to the top


Q: Can I also bid at Stamp Auction Network (SAN)?

A: Yes. We will periodically collect those bids left at SAN and update them at out web site. In order to place bids at SAN you will need to register with SAN as well as us. Sorry if you are already a James T. McCusker, Inc customer we are unable to preregister you at SAN.

Back to the top


Q: I have not registered with James T. McCusker, Inc. but I am a registered at SAN what should I do?

A: Simply click the box at SAN and once approved all your information will be transfered to us. Then you can bid directly with us if you wish or with SAN.

Back to the top


Q: I want to place my bids online as well as possibly particiapte during the Live floor auction should I bid with you or SAN?

A: You should place your bids with us. This will eliminate our need to re-enter your your bids in our system plus offer you a wealth of powerful tools and features not found at SAN. Remember, to bid Live during the actual floor auction you MUST also register with SAN. If you’re not going to bid live you do not need to register at SAN.

Back to the top


Q: Once I register with SAN how will I know I am approved to bid Live?

A: We will notify you within 2-3 business days (sometime just hours). If you are new to James T. McCusker, Inc. you will need to furnish philatelic refrences in order to be approved. This should be other auction firms, stamp dealers, your local stamp shop, etc.

Back to the top


Q: Where and when can I see opening bids?

A: Only at jamesmccusker.com and one week prior to the close of the auction when we are “Live and Intereactive” at that time we will email you that openings are available. Opening bids will NOT be at SAN.

Back to the top


After the Auction
Q: How can I find out what a lot sold for?

A: If you bid in the auction and wish to find out what your lots sold for, simply click the link "My Prior Results" the morning after the auction, or you can review your bids the night of the auction by clicking the link "Review Bids Already Placed". Prices realized for the entire sale are available online the Tuesday after the auction closes. We also have an area where past auction prices realized are archived in the same location.

Back to the top


Q: What do I do if I win something?

A: We will send you an E-mail invoice the day after the auction closes with the total due as well as mail you a copy of the invoice with prices realized.

Back to the top


Copyright © 1996-2019 James T. McCusker, Inc. All Rights Reserved.
Use of this Web site constitutes acceptance of the James T. McCusker, Inc. User Agreement.
To read our Privacy Policy, click here.
Public Auction
Frequently Asked Questions